Refund & Warranty Policy

1. What the warranty covers

Every order is covered by a replacement warranty for the access period stated on the product page. The warranty covers genuine access problems on our side:

• The account cannot be linked to your console (linking fails through no fault of yours);

• The game library does not match the product description;

• Access is lost during the warranty period while you followed the usage rules.

In these cases we will re-link your console or replace the account free of charge.

2. Warranty conditions — offline mode only

The warranty stays valid only while the purchased account is used in OFFLINE mode. Download your games while linked, then play offline. Your own personal Nintendo account is unaffected — play online with it as usual.

The warranty is immediately and permanently VOID if you:

• Sign into online services or play online multiplayer with the purchased account;

• Perform any monetary operation on the purchased account — buying games or DLC, adding funds, starting a subscription, entering or changing payment details;

• Attempt to change the account's email, password, nickname or security settings;

• Share, resell or transfer your access to someone else.

These actions get shared accounts flagged and banned, which is why they end the warranty with no refund or replacement.

3. How to claim

Contact support with your order number within the warranty period — through the Support section on this site or via Telegram. Describe the problem; screenshots help. We verify the issue on our side and resolve genuine cases within 24–72 hours by re-linking or replacing the account.

One active replacement is processed per order at a time. Each order can be linked to one console; replacements are re-issued to the same console.

4. Refunds

Because delivery is instant and digital, a completed, working order is generally not refundable. A refund applies when:

• You paid but the product could not be delivered at all, and we cannot deliver a replacement;

• A verified warranty issue cannot be fixed by re-linking or replacement.

In those cases we refund to your store balance or, on request, to the original crypto payment method. Refunds are processed within 7 business days after confirmation.

5. Disputes

Please contact support before opening any payment dispute — nearly every issue is resolved in minutes. Opening a dispute without contacting support first, or after violating the usage rules in section 2, voids the warranty.

6. Contact

Support is available through the Support section on this website and via Telegram — a real person answers before and after your purchase.